Ordering

Inventory is limited and occasionally product is made-to-order.  When placing your order please keep this in mind, as it may take up to 7 business days to make and/or process your order before shipping.  Please consider the processing + shipping time before placing your order.

Shipping

Each item is wrapped & packaged with the utmost of care and sent via USPS. You have two shipping options: 1) First Class mail, with no insurance, and 2) Priority mail which includes up to $50 of insurance.  Where it is being shipped determines how soon the package arrives but it can take anywhere up to 2-5 business days from the original drop-off date.

Returns & Exchanges

Exchanges are welcome! Please contact us within 10 days of delivery and ship items back within 30 days of delivery. Exchanges will take into consideration the difference in pricing and the customer is expected to cover any additional costs necessary.

Returns and cancellations are not accepted. Please contact me if you have any issues with your order, and we’ll be happy to discuss these options with you. 

The following items cannot exchanged OR returned:

Due to the nature of the following, unless they arrive damaged or defective, exchanges and returns will not be accepted for:

Custom, commissioned, and personalized orders as well as perishable products (plants, etc.)

Returns and Exchange Details

Your satisfaction is important to us. If for whatever reason the purchased item is not to your liking, it can be exchanged for another item in the shop, pending the above terms. No refunds allowed.

Please Note

Due to the hand-made nature of the craft, each piece is a unique, one-of-a-kind art piece.  Slight variations in design, glass, texture, and finishing is to be expected and give each piece its individual character.  Therefore, no two pieces are ever alike.

All glass, copper wire, steel wire, and silver chain are in their natural state and will eventually darken over time.  The solder is finished in either silver, copper, or black patina and typically waxed to protect the solder and slow down the natural process of oxidation.  The solder will eventually darken, naturally, overtime, thus adding to the individual character of the piece.

CARE INSTRUCTIONS:

Please DO NOT use any ammonia-based solutions or abrasive cleaners (commercial glass cleaner) i.e. Windex to clean the piece, as this can cause an unwanted chemical reaction which, overtime, can eat away at the lead, filler, or adhesive.

Please DO use either a dry rag or a micro-fiber cloth to simply dust the piece (this is how I clean mine at home).  A soft rag dampened with distilled water (to prevent water spots from developing) wiped over the piece and then dried with a micro-fiber cloth also works well.

Thank you,

Brewer & Marr Glassworks